Orders & Inventory

Product Specials & GVR Qualify Orders

Any order being placed in order to receive the current months specials, promotions or G.V.R. Qualify orders must be received before 5:00pm (store closing) on the last business day of the month. Orders placed after 5:00 pm will not be processed untill the next business day.

We will Go That Extra Mile For You

We respectfully suggest that you maintain an adequate inventory to service your personal needs and any retail customers you service.  Your orders will continue to be shipped as promptly and accurately as possible.

Whether you need a list of our products, or information on our Rebate Program, Avena Originals will go that extra mile to give you the service and information you require.  After all, you are the focus of our business and the reason for our existence.

Order Pick-Ups

A Minimum of twenty-four hours advance notice is mandatory on all orders to be picked up from the Red Deer head office, or we are unable to guarantee your package will be available.

Hours of Operation 9:00 a.m.. - 5:00 p.m., Mon-Friday

Mail, Phone, Fax, Email, Internet

Members’ orders are accepted by mail, phone, email, internet or fax.  No order will be processed or sent out without full payment.  The payment methods available include: Check, Money order, Visa, Mastercard, Amex, Discover, Bank transfers, or Bank drafts.

Please refer to your Information Guide for Bank Transfer Information.

Back-Ordered Products

Should a product be temporarily out-of-stock, Avena Originals will place that item on back-order.  These items are shipped immediately and automatically when they are back-in-stock.  Members may cancel any back-order, or request that no back-orders be accepted on their account at time of placement of order only.

Maintaining An Inventory

Avena Originals constantly strives to  provide quick delivery of your products, so members are not required to carry inventory to supply to new members joining their organizations.  All members are encouraged to order direct from Avena’s Head office, to minimize any inventory required to be held by any Member of the Avena Originals.